Privacy Policy

Last Updated: January 1, 2023

DocuSync Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in Singapore.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Request our services
• Submit documents for processing
• Contact us with inquiries
• Subscribe to our newsletter

The types of personal information we collect may include:

• Name and contact details (email, phone number, address)
• Identification documents (when required for verification services)
• Payment information
• Any other information you choose to provide in documents submitted for our services

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and verify documents as requested
• Improve, personalize, and expand our services
• Understand and analyze how you use our services
• Develop new products, services, features, and functionality
• Communicate with you, including for customer service and updates
• Process your transactions and send related information
• Prevent fraud and ensure security
• Comply with legal obligations in Singapore

3. Sharing Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery).
• Legal Requirements: When required by law or to respond to legal process, including to law enforcement or other government officials.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: For any other purpose disclosed by us when you provide the information.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure servers and networks
• Access controls and authentication procedures
• Regular security assessments

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Provide you with the services you have requested
• Comply with our legal obligations (e.g., tax, accounting requirements)
• Resolve disputes
• Enforce our agreements

When we no longer need to use your information, we will securely delete or anonymize it.

6. Your Rights Under Singapore Law

Under Singapore's Personal Data Protection Act (PDPA), you have certain rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Withdrawal of Consent: Withdraw consent for our use of your data, where applicable.
• Complaint: Lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe we have violated the PDPA.

To exercise these rights, please contact us using the information in the "Contact Us" section below.

7. International Data Transfers

Your information may be transferred to and maintained on computers located outside of Singapore. We will ensure any such transfers comply with applicable data protection laws and that your privacy rights continue to be protected.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@besino-mafica.sbs
• By mail: Data Protection Officer, DocuSync Solutions, 18 Robinson Road, #12-01, Singapore 048547
• By phone: +65 021925300